When Customers Adore Queue Callbacks (+3 Times They Don’t)

Published on November 19, 2024

Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers.

Continue reading on website
Other news

Over £11.5 Million Lost to UK Online Shopping Fraud During Christmas 2023

November 19, 2024
This marks at least a £1.1 million increase over the previous year, and Britain's cyber chief says that AI is partly to blame.

NVIDIA Unveils AI & Supercomputing Advances at SC 2024

November 19, 2024
NVIDIA reveals cutting-edge AI and supercomputing innovations at SC 2024, highlighting partnerships and new breakthroughs in HPC and AI-driven research.