Half of Firms That Cut Customer Service Staff for AI to Rehire by 2027: Gartner

Published on March 2, 2026

Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance automation and human support.

The post Half of Firms That Cut Customer Service Staff for AI to Rehire by 2027: Gartner appeared first on TechRepublic.

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