
Salesforce ‘Needs Less Heads,’ So It Cut 4,000 Jobs, As AI Takes Over
Published on September 3, 2025
Salesforce CEO Marc Benioff cuts nearly 4,000 customer service jobs in favor of AI agents but insists humans are still needed in the function.

Salesforce CEO Marc Benioff cuts nearly 4,000 customer service jobs in favor of AI agents but insists humans are still needed in the function.